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Designing the Best Call Center for Your Business, 2nd Edition

Designing the Best Call Center for Your Business, 2nd Edition

Brand: CMP

$28.56 - $35.70
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UPC:
9781578203130
Maximum Purchase:
2 units
Binding:
Paperback
Publication Date:
2005-01-04
Release Date:
2005-01-02
Author:
Brendan B. Read
Language:
english
Edition:
2
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Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f

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