Introduction to Help Desk Skills and Concepts is designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; how to gain satisfied customers through better listening; and how to use basic tools and technologies used in the customer support industry.
Introduction to Help Desk Concepts and Skills
$15.64 - $19.55
- UPC:
- 9780078216770
- Maximum Purchase:
- 2 units
- Binding:
- Paperback
- Publication Date:
- 2003-09-17
- Author:
- Susan Sanderson
- Language:
- english
- Edition:
- 1
One Life at a Time: Helping Skills and Interventions
$55.14 - $68.93
