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IT Service Management: A Guide for ITIL Foundation Exam Candidates

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UPC:
9781906124939
Maximum Purchase:
2 units
Binding:
Paperback
Publication Date:
2012-05-08
Author:
Ernest Brewster;Richard Griffiths;Aidan Lawes
Language:
english
Edition:
2
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ITIL and IT service management have been practised successfully around the world for more than 20 years. ITIL is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL licensed product.