ITIL and IT service management have been practised successfully around the world for more than 20 years. ITIL is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL licensed product.
IT Service Management: A Guide for ITIL Foundation Exam Candidates
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IT Service Management: A Guide for ITIL Foundation Exam Candidates
- UPC:
- 9781906124939
- Maximum Purchase:
- 2 units
- Binding:
- Paperback
- Publication Date:
- 2012-05-08
- Author:
- Ernest Brewster;Richard Griffiths;Aidan Lawes
- Language:
- english
- Edition:
- 2
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