Managing for Quality in the Hospitality Industry

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UPC:
9780130945891
Maximum Purchase:
3 units
Binding:
Paperback
Publication Date:
2005-01-23
Author:
John H. King Jr.;Ronald F. Cichy Ph.D. NCE CHA
Language:
english
Edition:
1
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This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investorsthe backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. Chapter topics cover how to tap an organizations hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life. For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.