Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.
Topics include:
- The impact of the post-recession economy on recruiting, selection, retention, and turnover
- How companies use social media to learn about job applicants
- The role of technology in performance appraisals
- The latest trends in effective incentive programs and industry benefits
- The changing face of unions and new trends in organizing and collective bargaining
- Social responsibility and sustainability measures, including what companies are doing (and not doing) right
