Arguing that it is customer service not cut-throat selling that woos customers and their chequebooks, T. Scott Gross here presents advice on delivering extraordinary customer service with his POS (Positively Outrageous Service) programme.
Outrageous!: Unforgettable Service...Guilt-Free Selling
$24.11 - $28.85
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Outrageous!: Unforgettable Service...Guilt-Free Selling
- UPC:
- 9780814479865
- Maximum Purchase:
- 2 units
- Binding:
- Paperback
- Publication Date:
- 1998-06-11
- Author:
- T. Scott Gross
- Language:
- english
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