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Summit: Reach Your Peak and Elevate Your Customers' Experience

$36.11 - $44.34
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UPC:
9781626340411
Maximum Purchase:
2 units
Binding:
Hardcover
Publication Date:
2014-01-07
Author:
F. Scott Addis
Language:
english
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Tools and training to take you, as a business professional, straight to your peak potential--to benefit you, your family, and your customers

Risk management expert and entrepreneur Scott Addis looks at your progression upward--from developing skills to cultivating business relationships to earning customer loyalty--as an ascent to a mountaintop. He takes you through four elevation levels--preparation for the climb, setting up base camp, assaulting the summit, and the final ascent--as he covers identifying your Unique Ability, emotional intelligence, presenting yourself to others, nurturing creativity and innovation, building relationships, and winning customer trust.

Scott-- an Inc. magazine ''Entrepreneur of the Year'' finalist and one of the ''25 Most Innovative Insurance Brokers in America''--believes that as a professional in today's workforce you are eager to reach your personal summit, and he gives you a clear path to get there. In his well-paced guide for novices and masters alike, he judiciously balances anecdotes with prudent advice and calls-to-action. The latter take the form of questions to address, steps to take, strategies to pursue, and attributes to cultivate along your path to the top.