The Call Center Dictionary

The Call Center Dictionary

Madeline Bodin

$27.90 - $34.87

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SKU:
UPC:: 9781578200955
Maximum Purchase:: 2 units
Binding:: Paperback
Publication Date:: 2002-01-05
Release Date:: 2002-03-01
Author:: Madeline Bodin;Keith Dawson
Language:: english
Edition:: 3

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Description

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

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