U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. The Loyalty Effect reveals the secrets of successful companies which base their business strategies on loyal relationships. Reichheld lays out the principles that connect value creation, loyalty, growth, and profits, and shows how great companies have used these principles to build loyal customers, loyal employees, and loyal owners.
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Harvard Business School Press
$16.71 - $52.07
(No reviews yet)
Write a Review
Write a Review
Harvard Business School Press
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
- UPC:
- 9780875844480
- Maximum Purchase:
- 3 units
- Binding:
- Hardcover
- Publication Date:
- 1996-12-21
- Author:
- Frederick F. Reichheld;Thomas Teal
- Language:
- english
Discovering Hidden Profit
$21.94 - $33.60
Harvard Business Review Press
Profit From the Core : Growth Strategy in an Era of Turbulence
$15.56 - $34.65
Brand: Harvard Business School Press
The Ultimate Question: Driving Good Profits and True Growth
$15.57 - $28.63
