Management

Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs

Mastering Data Mining: The Art and Science of Customer Relationship Management

Brand: Cengage Learning EMEA

Psychological Types at Work: An MBTI Perspective: Psychology@Work Series (Psychology at Work)

Essentials of Entrepreneurship and Small Business Management

Brand: Clearbridge Publishing

Art of War Plus Strategy for Sales Managers (Sun Tzu's The ARt of War)

Brand: Portfolio Hardcover

Damage Control: Why Everything You Know About Crisis Management Is Wrong

Essentials of Management (Available Titles CengageNOW)

Matthew Stewart

The Management Myth: Debunking Modern Business Philosophy

Net Gain: Expanding Markets through Virtual Communities

Innovation Management: Context, Strategies & Processes

Global Macrotrends and Their Impact on Supply Chain Management: Strategies for Gaining Competitive Advantage (FT Press Operations Management)

Principles of Marketing: European Edition