Processes & Infrastructure

Power and Politics in Organizations: The Social Psychology of Conflict, Coalitions, and Bargaining (JOSSEY BASS SOCIAL AND BEHAVIORAL SCIENCE SERIES)

William Bridges

Transitions: Making Sense of Life's Changes, Revised 25th Anniversary Edition

Customer Service: Career Success Through Customer Loyalty, Fifth Edition

The Legal Environment Today: Business In Its Ethical, Regulatory, E-Commerce, and Global Setting (Available Titles CengageNOW)

Beyond Certainty: Changing World of Organisations (Arrow business books)

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits

Field Guide to Consulting and Organizational Development: A Collaborative and Systems Approach to Performance, Change and Learning

Brand: Cengage Learning

Keyboarding & Word Processing, Lessons 1-60 (College Keyboarding)

Disney Press

Be Our Guest: Perfecting the Art of Customer Service

Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (New Rules Social Media Series)

Presence: Exploring Profound Change in People, Organizations and Society

E-Commerce 2011 (7th Edition) (Pearson Custom Business Resources)