Processes & Infrastructure

E-Commerce 2014 (10th Edition)

The Modern Rules of Order

Managing Organizational Change: A Multiple Perspectives Approach

Brand: Berrett-Koehler Publishers

The Change Handbook: The Definitive Resource on Today's Best Methods for Engaging Whole Systems

Brand: Thomson South-Western

The Office: Procedures and Technology (Business Procedures)

Undercover Customer: 100 Ways To Fix Your Broken Customer Service

Cutting Donna

501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression

Brand: Kogan Page

Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

Brand: Southern Illinois University Press

Community Action and Organizational Change: Image, Narrative, Identity

Hyken Shep

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

Human Kinetics

The Complete Book of Personal Training

Designing and Managing the Supply Chain: Concepts, Strategies and Case Studies