Customer Relations

Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives

The Rebel's Guide to Email Marketing: Grow Your List, Break the Rules, and Win (Que Biz-Tech)

Unknown

Customer Service For Dummies

What Customers Really Want: How to Bridge the Gap Between What Your Organization Offers and What Your Clients Crave

Call Center Forecasting and Scheduling : The Best of Call Center Management Review

Brand: Information Today, Inc.

CRM in Real Time: Empowering Customer Relationships

Anticipate: Knowing What Customers Need Before They Do

Grouped: How small groups of friends are the key to influence on the social web (Voices That Matter)

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits

Brand: ICMI Press

Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)

Rich Phillips

The Coo Revolution: Reinventing Customer-Facing Processes for Moments of Truth

Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients, Second Edition (Ache Management)