Customer Relations

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits

Undercover Customer: 100 Ways To Fix Your Broken Customer Service

Cutting Donna

501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression

Hyken Shep

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

Brand: Apress

CRM Fundamentals

Fish!: A Remarkable Way to Boost Morale and Improve Results

Brand: Yale University Press

The Network Is Your Customer: Five Strategies to Thrive in a Digital Age

For Dummies

Call Centers For Dummies

Jonathan M Tisch

Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience

Moments of Magic: Be a Star With Your Customers & Keep Them Forever

imusti

Raving Fans! (The One Minute Manager)

Brand: AZ Press

Neon Signs of Service