This comprehensive collection of practical tools will help you through the complexities of business process design. This hands-on kit integrates theory, economics, and psychology to help you
- establish clear goals for process redesign
- understand how your current processes work (or don't work)
- create the best and simplest design to solve the problem
- overcome barriers to implementation . . . and more!
It is packed with checklists, worksheets, and procedures to help you identify, analyze, and design processes that will improve your organization's performance.
