As customers, we have been received service from people who quit but never left. As employees, we have been managed by bosses who quit mentally but are physically still on the job. As managers, we have managed people who are still on the company payroll but are no longer a part of the team. We call call these people disengaged workers. Employee disengagment is a deadly virus that is spreading throughout businesses worldwide.
Lets face it, no one takes a job intending to fail - no employer hires with the intent to fire -both parties want only the best. They both want to succeed. So what happens?
Disengagement statistics are telling, but they dont convey the entire story. You must look at the human issues behind the numbers. Thats why much of I Quit, But Forgot To Tell You is premised on real-life experiences, first as a professional in the field of retail, then as a retail strategist and advisor. The ideas and recommendations, however, are equally suited for all industries; they are straightforward, logical truths that utilize the logic of human nature to achieve the goals of both the individual and the organization.
