This experiential, workbook-style text focuses on key skill sets necessary for personal and managerial success in organizations today. These skill sets are: Intrapersonal skills those skills essential for understanding oneself and ones personality: perception, awareness, disclosure and trust, value clarification, goal setting, identifying barriers to personal change and time-and stress-management. Interpersonal skills those skills necessary for working with others: conveying verbal messages, listening and non-verbal communication, giving and receiving feedback, communicating with diverse others and overcoming barriers to communication. Team skills those skills required for understanding and working in teams: forming, leading and facilitating teams, decision-making [including ethical decision frameworks], problem-solving, running meetings and project management. Advanced interpersonal skills those skills needed for leading and developing others: coaching and mentoring, empowerment and delegation, persuasion, networking, politicking, negotiation and conflict management.
Interpersonal Skills in Organizations
Brand: McGraw-Hill/Irwin
$226.12 - $256.12
- UPC:
- 9780072441222
- Maximum Purchase:
- 3 units
- Binding:
- Paperback
- Publication Date:
- 2001-07-17
- Author:
- Suzanne de Janasz;Karen O. Dowd;Beth Schneider
- Language:
- english
- Edition:
- 1