Performance Management: A Handbook for Small Business Banks and Microfinance Institutions

Performance Management equips staff at financial institutions across emerging economies with frameworks and tools to manage people effectively.

To sustain the business of financial institutions, leaders and managers must focus on performance. This means helping staff to maintain quality, efficiency, productivity, cost-effectiveness, and ethical business practices. It also means managing people and the way they work so that they handle as many transactions as they can, open as many deposit accounts as they can, and process as many high-quality loans and repayments as they can.

Performance Management covers all areas of performance management for banking and microfinance. It discusses strategic and operational considerations and setting up a performance management system. It includes frameworks and advice on interviewing and creating job descriptions. Areas in sustaining performance include training, coaching, incentives, performance evaluation, career development, promotion, and succession planning. Finally, it covers positioning an institution for sustaining high-quality performance management institution-wide.

Arising from years of experience in banks and microfinance institutions throughout developing economies, this book provides insights, approaches, and examples particularly relevant for professionals in these markets. It should be read by staff of banks and microfinance institutions, as well as NGOs and aid agencies engaged in promoting microfinance.

Published in association with SBBN (Small Business Banking Network) an initiative of CapitalPlus Exchange