t last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside youll find detailed, illustrated discussions about:* The importance of process* Process mapping* Key stakeholders roles and responsibilities* The ten-step process redesign methodology* Process improvement and creating the process team* The four lenses of analysis* Customer report cards, benchmarking, and best practices* Process redesign case studies* Design principles for process redesign* Barriers to process redesign* Becoming a process-focused organization* Building cross-department process management* Using information technology in process management
Process Mapping, Process Improvement and Process Management: A Practical Guide to Enhancing Work Flow and Information Flow
Paton Professional
$23.84 - $58.60
- UPC:
- 9781932828047
- Maximum Purchase:
- 2 units
- Binding:
- Paperback
- Publication Date:
- 8/12/2005
- Author:
- Madison, Dan
- Language:
- English: Published; English: Original Language; English
- Pages:
- 328