Supervision in the Hospitality Industry: Applied Human Resources

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UPC:
9780471657484
Maximum Purchase:
3 units
Binding:
Hardcover
Publication Date:
2006-03-03
Author:
Jack E. Miller;John R. Walker;Karen E. Drummond
Language:
english
Edition:
5
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This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.