The Complete Idiot's Guide to Coping With Difficult People

Easy ways of dealing with difficult people.

Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult peoplefrom strangers and co-workers to friends and familyby characterizing the four major types and revealing specific methods to cope with them in every aspect of life.
Jargon-free, practical advice and strategiesfor home and at work
Unique approach based on behavioral patterns, not simply personality types
Includes tactics on diffusing tense encounters in any situation
Features tips for cutting the cord when personal relationships become too difficult