The Complete Idiot's Guide to Getting Along with Difficult People

You're no idiot, of course. You know how to negotiate the best prices, mediate your kids' disputes, and even have your mother-in-law over for dinner now and again. But when it comes to dealing with truly difficult people, you feel like donning a suit of armor. Don't suit up yet! The Complete Idiot's Guide to Getting Along with Difficult People provides you with everyting you need to know to build better relationships. Whether you want to negotiate a raise, ask for your lawnmower back, or take legal actions, this book will help you do it. In this Complete Idiot's Guide, you get: