Customer Relations

Customer Service: Career Success Through Customer Loyalty, Fifth Edition

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits

Disney Press

Be Our Guest: Perfecting the Art of Customer Service

Undercover Customer: 100 Ways To Fix Your Broken Customer Service

Cutting Donna

501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression

Brand: Kogan Page

Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

Lean UX: Applying Lean Principles to Improve User Experience

Hyken Shep

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

Brand: Apress

CRM Fundamentals

Fish!: A Remarkable Way to Boost Morale and Improve Results

Brand: Yale University Press

The Network Is Your Customer: Five Strategies to Thrive in a Digital Age

Brand: Cengage Learning

The World of Customer Service