Service

Blanchard Ken

LEGENDARY SERVICE: The Key is to Care

Brand: Apress

Soft Landing: Airline Industry Strategy, Service, and Safety

Todd W Arnold

Rethinking Utility Customer Care: Satisfying Your Always-Connected, Always-On Customers

Reaching The Goal: How Managers Improve a Services Business Using Goldratt's Theory of Constraints

James L Heskett

The Service Profit Chain

Brand: Productivity Press

Process Improvement with Electronic Health Records: A Stepwise Approach to Workflow and Process Management

Brand: Amer Hotel Motel Assn

Hotel Asset Management: Principles & Practices

imusti

Begin Hairdressing and Barbering Level 1

Stickdorn Marc Schneider

This is Service Design Thinking: Basics, Tools, Cases

A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement

Schulte Margaret F

Healthcare Delivery in the U.S.A.: An Introduction, Second Edition

Joyce Kerpchar George Mayzell Charles Protzman

Leveraging Lean in Medical Laboratories: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation