Processes & Infrastructure

What Customers Really Want: How to Bridge the Gap Between What Your Organization Offers and What Your Clients Crave

Cengage Learning

Microsoft Excel 2013 for the Business Analyst

Lawrence A Brough

From Small Town to Downtown: A History of the Jewett Car Company, 1893-1919 (Railroads Past and Present)

Call Center Forecasting and Scheduling : The Best of Call Center Management Review

Brand: WriteLife

Boxes the Secret Life of Howard Hughes

Cengage Learning

Legal Office Projects (with CD-ROM) (Legal Office Procedures)

Brand: South-Western

The Sports Connection: Integrated Simulation (Business Presentation)

Brand: Pritchett Publishing Company

A Survival Guide to the Stress of Organizational Change

Cengage Learning

Data Entry: Skillbuilding & Applications (with CD-ROM)

YouTube and Video Marketing: An Hour a Day

Introduction to Help Desk Concepts and Skills

The Organization of the Future 2: Visions, Strategies, and Insights on Managing in a New Era