Processes & Infrastructure

Perrow Charles

Complex Organizations: A Critical Essay

Technology in the Law Office (4th Edition)

Rich Phillips

The Coo Revolution: Reinventing Customer-Facing Processes for Moments of Truth

Brand: New Page Books

Secret Societies: Gardiner's Forbidden Knowledge: Revelations About the Freemasons, Templars, Illuminati, Nazis, and the Serpent Cults

Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients, Second Edition (Ache Management)

Brand: South-Western Educational Pub

College Keyboarding, Office 2000 Complete Course, Text w/ Template Disk: Lessons 1-180

Brand: Evergreen Pr

Upset Citizens & Customers: How to Deal With the Angry, Difficult Demanding Public

The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web

Purchasing and Supply Chain Management: (with CourseMate and eBook Access Card)

Human Kinetics

The Complete Book of Personal Training

Root Cause Analysis and Improvement in the Healthcare Sector

Brand: Cengage Learning

Touch Operation of the Electronic Calculator