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Looking at Logistics: A Practical Introduction to Logistics, Customer Service, and Supply Chain Management

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For Dummies

Call Centers For Dummies

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Jonathan M Tisch

Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience

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Moments of Magic: Be a Star With Your Customers & Keep Them Forever

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Raving Fans! (The One Minute Manager)

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Brand: AZ Press

Neon Signs of Service

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Brand: ICMI Press

Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)

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Customer Service: Career Success Through Customer Loyalty (6th Edition)

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