Customer Relations

Brand: Evergreen Pr

Upset Citizens & Customers: How to Deal With the Angry, Difficult Demanding Public

The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web

I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

For Dummies

Call Centers For Dummies

Diane Berenbaum

How to Talk to Customers: Create a Great Impression Every Time with MAGIC