Its the People, Stupid!
Karen Phelan is sorry. She really is. She tried to do business by the numbersthe management consultant waydeveloping measures, optimizing processes, and quantifying performance. The only problem is that businesses are run by people. And people cant be plugged into formulas or summed up in scorecards.
Phelan dissects a whole range of consulting treatments for unhealthy companies and shows why theyre essentially fad diets: superficial would-be fixes that dont result in lasting improvements and can cause serious damage. With a mix of clear-eyed business analysis, heart-wrenching stories, and hard-won lessons for both consultants and the people who hire them, this book is impossible to put down and impossible to ignore. Karen Phelan and other consultants may have broken your company, but shes eager to make amends.
Karen Phelan is sorry. She really is. She tried to do business by the numbersthe management consultant waydeveloping measures, optimizing processes, and quantifying performance. The only problem is that businesses are run by people. And people cant be plugged into formulas or summed up in scorecards.
Phelan dissects a whole range of consulting treatments for unhealthy companies and shows why theyre essentially fad diets: superficial would-be fixes that dont result in lasting improvements and can cause serious damage. With a mix of clear-eyed business analysis, heart-wrenching stories, and hard-won lessons for both consultants and the people who hire them, this book is impossible to put down and impossible to ignore. Karen Phelan and other consultants may have broken your company, but shes eager to make amends.
